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Having trouble? Below are the most common issues users encounter during sign-up and login. Select an option for guidance.
If you forgot the email you used to sign up, click here and enter your full name you used on the platform. We’ll display any matching emails from our database in a masked format (e.g., j*****e@g**l.com).
Why masked? This protects your privacy and prevents others from finding your email while giving you a hint to help you recall the one you used during sign-up.
When LinkedIn sign-up was available, your account was created using the email associated with your LinkedIn profile. We later removed the LinkedIn login option and sent an email asking all experts to set a password for their account.
If you didn’t set a password or don’t know which email you used:
Why masked? This protects your privacy and prevents others from finding your email while giving you a hint to help you recall the one you used during sign-up.
Once you have your LinkedIn-associated email: Click here to reset your password. Enter the email, and we’ll send you a link to set a new password.
This happens when you try to log in with an email address that’s not associated with your existing account.
To resolve this:
Why masked? This protects your privacy and prevents others from finding your email while giving you a hint to help you recall the one you used during sign-up.
Once you log in successfully, you can continue using your account without creating a new one.
This happens when the email you used to log in is associated with a client account instead of an expert account.
To resolve this:
Why masked? This protects your privacy and prevents others from finding your email while giving you a hint to help you recall the one you used during sign-up.
This happens when the email you used to log in is associated with an expert account instead of a client account.
To resolve this:
Why masked? This protects your privacy and prevents others from finding your email while giving you a hint to help you recall the one you used during sign-up.
Experts and clients cannot share the same email address for their accounts.
To create a client account:
Clients and experts cannot share the same email address for their accounts.
To create an expert account:
Didn’t find what you were looking for? Our AI assistant can help answer your questions or guide you through the process.
Alex helps CROs and Sales Leaders improve their well-being and hit their targets simultaneously, so that they profit personally and professionally. He's coached and trained thousands of leaders on four continents, helping them turn pressure into performance. He's a big fan of empathy, storytelling and doesn't believe in "cookie cutter" solutions, but works like a ruthless mind mechanic to remove the blindspots sales leaders have and set up the right systems for success with Zen Sales.
Results include, revamping the sales methodology at 800 EE SaaS Tech company, which increased ARR increased by 43% from previous years plateau and getting >90% of participants in his trainings at Meta to hit their quotas.
Free transfer policy: If your expert isn’t the right fit, you can transfer remaining sessions to another expert on HSE—no questions asked. Learn more
HSE sessions are eligible for reimbursement through most L&D and professional development budgets.
If you forgot your password, click here to reset it. Enter your email on the linked page, and we’ll send you a reset link right away. Don’t forget to check your spam folder if the email doesn’t show up.