If you forgot your password, click here to reset it. Enter your email on the linked page, and we’ll send you a reset link right away. Don’t forget to check your spam folder if the email doesn’t show up.

If you forgot the email you used to sign up, click here and enter your full name you used on the platform. We’ll display any matching emails from our database in a masked format (e.g., j*****e@g**l.com).

Why masked? This protects your privacy and prevents others from finding your email while giving you a hint to help you recall the one you used during sign-up.

When LinkedIn sign-up was available, your account was created using the email associated with your LinkedIn profile. We later removed the LinkedIn login option and sent an email asking all experts to set a password for their account.

If you didn’t set a password or don’t know which email you used:

1. Try to recall your LinkedIn-associated email: You can log into your LinkedIn account and check your account settings for the email address you used.
2. Use our email retrieval tool: Click here and enter your full name. We’ll show any emails matching your name in our database in a masked format (e.g., j*****e@g**l.com).

   Why masked? This protects your privacy and prevents others from finding your email while giving you a hint to help you recall the one you used during sign-up.

3. If you still can’t find it: Contact our support team support@hardskill.exchange with your full name and a brief explanation. We’ll help locate your account.

Once you have your LinkedIn-associated email: Click here to reset your password. Enter the email, and we’ll send you a link to set a new password.

This happens when you try to log in with an email address that’s not associated with your existing account.

To resolve this:

1. Double-check the email address you’re using to log in: Ensure it’s the same email you used when signing up.
2. Forgot which email you used? Click here and enter your full name. We’ll show any emails matching your name in our database in a masked format (e.g., j*****e@g**l.com).

   Why masked? This protects your privacy and prevents others from finding your email while giving you a hint to help you recall the one you used during sign-up.

3. If you’re still unable to log in:
   • Click here to reset your password using your known email address.
   • If you can’t find your email, contact our support team support@hardskill.exchange with your full name and a brief explanation.

Once you log in successfully, you can continue using your account without creating a new one.

This happens when the email you used to log in is associated with a client account instead of an expert account.

To resolve this:

1. Verify the correct email:
   • Experts and clients cannot share the same email for their accounts.
   • If you have both a client and an expert account, make sure you’re using the email associated with your expert account.
2. Forgot your expert account email?
   • Click here and enter your full name. We’ll display any emails matching your name in our database in a masked format (e.g., j*****e@g**l.com).

   Why masked? This protects your privacy and prevents others from finding your email while giving you a hint to help you recall the one you used during sign-up.

3. Still having issues?
   • Contact our support team support@hardskill.exchange with your full name and a brief explanation. We’ll help locate your expert account and ensure you can log in.

This happens when the email you used to log in is associated with an expert account instead of a client account.

To resolve this:

1. Verify the correct email:
   • Experts and clients cannot share the same email for their accounts.
   • If you have both a client and an expert account, make sure you’re using the email associated with your client account.
2. Forgot your client account email?
   • Click here and enter your full name. We’ll display any emails matching your name in our database in a masked format (e.g., j*****e@g**l.com).

   Why masked? This protects your privacy and prevents others from finding your email while giving you a hint to help you recall the one you used during sign-up.

3. Still having issues?
   • Contact our support team support@hardskill.exchange with your full name and a brief explanation. We’ll help locate your client account and ensure you can log in.

Experts and clients cannot share the same email address for their accounts.

To create a client account:

1. Use a different email:
   • Sign up for your client account using an email address that’s not associated with your expert account.
2. Need help managing your accounts?
   • If you want to keep track of both accounts, you can use separate emails and log in as needed.
3. Still having issues?
   • Contact our support team support@hardskill.exchange if you need help setting up your client account.

Clients and experts cannot share the same email address for their accounts.

To create an expert account:

1. Use a different email:
   • Sign up for your expert account using an email address that’s not associated with your client account.
2. Need help managing your accounts?
   • If you want to keep track of both accounts, you can use separate emails and log in as needed.
3. Still having issues?
   • Contact our support team support@hardskill.exchange if you need help setting up your expert account.